Just-in-time production operations and Mopar's goal to be the best does not allow for defective parts due to poor packaging or shipping methods.
Failure to comply with Mopar's standards will result in the issuance of a Potential Non-Conformance Ticket, on the quality non-conformance system.
Why did I get get a Non-Conformance Ticket?
Failure to submit part unpacked dimensions and weight, and packaged dimesions and weight prior to shipping parts will result in a non-conformance.
Missing Mopar and/or shipping or master labels
Incorrect information on label
Mis-labeled parts (wrong part number on label)
|PO Clause 90 rev 7|
Unpacked/Should be packed, or Damaged Stock
- Use of graphics not approved by Mopar (see Graphics tab)
- Not in regulation with the I-20 Labeling Standard (see Labeling Tab)
Proper Use of Company Name
- Mopar labeled and branded products must reflect the offical company name: FCA US LLC
- Print containing Daimler Chrysler or Chrysler LLC are not compliant and will result in an NCT.
How do I resolve my Non-Conformance Ticket?
Once a non-conformance is identified, a Potential Non-Conformance Ticket will be generated by the receiveing Mopar facility.
The system should be checked daily by each supplier. If a Packaging related ticket is issued against your supplier code, you should contact the appropriate Mopar Package Engineer. Reference Contact Information Or, a Mopar representative will contact suppliers to make them aware of the non-conformance ticket.
Upon being contacted, or contacting Package Engineering, suppliers are required to respond to a non-conformance in a timely manor. It is imperative that every effort is made to correct the problem.
A lack of response will be construed as authorization for rework or return of stock at the suppliers expense.
The supplier's quality history and responsiveness will determine the magnitude of the non-conformance issued against the supplier.
A 7-step corrective action plan may be requested for review/approval.